Frequently Asked Questions

Our fitness equipment moving costs depend on several factors:

• Type and size of equipment (treadmills typically range $225-350, multi-gyms $300-500)
• Number of pieces being moved (discounts for multiple items)
• Distance of the move (local vs. long-distance)
• Accessibility factors (stairs, elevators, narrow doorways)
• Whether disassembly and reassembly are required
• Timing and urgency (standard vs. expedited service)

We provide upfront, flat-rate pricing with no hidden fees or surprises. For a personalized quote, complete our quote form or call us at (866) 434-8668.

No, we don't charge extra fees for stairs or access challenges once we've provided a quote. Our process includes:

• Discussing all access details during the quote process
• Accounting for stairs, elevators, and distance in your initial quote
• No surprise fees on service day for access issues discussed beforehand
• Transparent pricing that includes all aspects of the job

We believe in upfront, honest pricing. While the presence of stairs or access challenges may affect the initial quote amount, once we provide a price and you approve it, that's what you'll pay—no hidden charges.

Yes! We regularly offer special promotions and discounts:

• Multi-equipment discounts (10-20% off when moving several pieces)
• Seasonal promotions throughout the year
• Special rates for repeat customers
• Discounts for complete home gym relocations
• Referral bonuses when you recommend our services
• Military, first responder, and senior discounts

Ask about current promotions when you request a quote. We're committed to providing excellent value while maintaining our premium service quality.

We accept a variety of payment methods for your convenience:

• All major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• PayPal and Venmo
• Cash
• ACH bank transfers
• Checks (for pre-scheduled services only)
• Financing options available for larger projects

Payment is typically collected upon completion of service, ensuring your complete satisfaction before payment. For larger commercial projects, we may request a deposit to secure your appointment.

For most residential services, we do not require a deposit. We typically collect payment after the job is completed to your satisfaction.

In some specific situations, we may request a small deposit (usually 20-25%):

• Larger commercial projects
• Long-distance moves
• Custom installation services
• During exceptionally busy periods

Any required deposit is fully refundable with 48 hours notice of cancellation. Our transparent pricing policy means no surprise fees or hidden charges—you'll know exactly what to expect before we begin work.

No, we provide flat-rate pricing, not hourly rates. This means:

• The price we quote is the price you pay, regardless of how long the job takes
• If we encounter unexpected challenges that we should have anticipated, we absorb that cost
• You'll never be charged extra if our team works more efficiently or needs additional time
• No "running clock" pressure or surprise overtime charges

The only time the price would change is if you request additional services beyond the original quote (like moving extra equipment not included in the initial assessment), and even then, we would discuss any price adjustments before proceeding.

Our thorough preparation process includes:

• Documenting current settings and configurations before disassembly
• Securing and removing electronic components like consoles and displays
• Proper disconnection of power and any network connections
• Careful disassembly following manufacturer guidelines
• Special wrapping for delicate or scratch-prone components
• Secure packaging of all small parts and hardware
• Application of protective materials to prevent damage during transport

Our technicians are factory-trained in the proper disassembly procedures for all major brands and models, ensuring your equipment is prepared correctly for a safe move.

No, you don't need to do any technical preparation. Our team handles all disassembly and preparation. Just a few simple things help us get started:

• Remove personal items from the equipment (water bottles, towels, etc.)
• Clear a path from the equipment to the exit door
• If possible, take photos of any console settings you wish to preserve
• Have safety keys for treadmills available
• Let us know about any special considerations beforehand

Our technicians will handle all technical aspects including disassembly, wrapping, protection, and securing for transport. We bring all necessary tools and materials.

We take extensive precautions to protect your valuable fitness equipment:

• Custom padding and protective materials designed for fitness equipment
• Strategic disassembly to prevent damage to vulnerable components
• Special bracketing and cushioning for electronic components
• Secure strapping and bracing during transport
• Non-slip, cushioned dollies and specialized moving equipment
• Door jamb and floor protection to prevent property damage
• Weather protection for outdoor portions of the move

Our vehicles are equipped with specialized equipment racks, securing systems, and climate control to ensure your fitness equipment is protected throughout the moving process.

Yes, our comprehensive moving service includes full reassembly:

• Complete reassembly at the new location
• Proper positioning according to your specifications
• Leveling and stabilizing the equipment
• Basic calibration and testing to ensure proper operation
• Restoration of previous settings when possible
• Connection to power and, if needed, network/wifi
• Removal of all packing materials
• Brief operational demonstration if requested

We don't consider the job complete until your equipment is fully reassembled, properly placed, and functioning correctly in its new location. Our technicians will also ensure the area is clean before leaving.

We specialize in navigating challenging spaces with techniques including:

• Strategic partial disassembly to reduce equipment footprint
• Specialized narrow-transport dollies and equipment
• Custom hoisting equipment for stairwells and vertical moves
• Furniture sliders and corner protectors for tight passages
• Door removal when necessary (and replacement after)
• Team lifting techniques for stair navigation

Before your move, we'll discuss any potential access challenges and may request measurements or photos of doorways, stairwells, or tight corners. In extreme cases where standard approaches won't work, we can even arrange for crane lifts or disassembly beyond manufacturer recommendations (though this is rarely necessary).

Yes, we have extensive experience with Peloton equipment. Our specialized Peloton moving process includes:

• Proper disconnection and secure packaging of the touchscreen
• Special handling of the flywheel on bikes to prevent damage
• Use of original or specialized replacement packaging materials
• Secure transport to prevent internal component damage
• Proper reassembly and calibration at the destination
• Reconnection to power and wifi network
• Testing to ensure all features work correctly

We've successfully moved hundreds of Peloton products and understand their unique requirements. Our technicians are familiar with all Peloton models including the Bike, Bike+, Tread, Tread+, Row, and Guide systems.

Yes, we offer secure storage solutions for fitness equipment:

• Climate-controlled storage facilities to prevent damage
• Short-term and long-term options available
• Specialized racking systems for proper equipment storage
• Fully insured storage with 24/7 security
• Flexible pickup and delivery scheduling

Our storage service is ideal during home renovations, between moves, or when you need temporary space. We can store individual pieces or entire gym setups, and our storage facilities are specifically designed for fitness equipment, unlike general storage units that may not provide adequate protection.

Assembly time varies based on equipment type and complexity:

• Treadmills: 1-2 hours
• Ellipticals: 1.5-3 hours
• Exercise Bikes: 1-1.5 hours
• Functional Trainers: 2-4 hours
• Home Gyms: 2-5 hours (depending on complexity)
• Power Racks: 1-2 hours
• Simple Equipment: 30-60 minutes

These are general estimates. Our technicians work efficiently without rushing or cutting corners. We prioritize proper assembly over speed to ensure your equipment functions correctly and safely for years to come.

No, you don't need to provide anything. Our technicians arrive with:

• Complete professional tool kits for all equipment types
• Specialized assembly tools specific to your equipment brand
• Additional hardware in case any parts are missing
• Protective floor coverings to prevent damage
• Cleaning supplies for final detailing
• Diagnostic equipment for testing

While you're welcome to observe the assembly process, no assistance is required. We handle everything from unboxing and parts inventory to complete assembly and cleanup of packaging materials.

All you need to provide is access to the space where the equipment will be placed and, if necessary, access to electrical outlets for testing.

If we discover missing or damaged parts during assembly, we'll take these steps:

1. Thoroughly check all packaging to ensure nothing was overlooked
2. Determine if the missing parts are critical for assembly and safe operation
3. For common hardware, we often carry replacement parts and can provide them on the spot
4. For non-critical brand-specific parts, we can often complete most of the assembly and arrange for the missing parts to be installed later
5. For critical parts, we'll help you contact the manufacturer and can schedule a return visit once parts arrive
6. Document any issues for warranty claims if needed

In most cases, we can complete a substantial portion of the assembly even if minor parts are missing. Our goal is always to find solutions rather than leave you with a partially assembled piece of equipment.

Yes, we perform thorough calibration on all equipment we assemble:

• Proper leveling on all surfaces
• Belt tracking and tension adjustment on treadmills
• Resistance system calibration on bikes and ellipticals
• Weight stack alignment on strength equipment
• Cable tension adjustments on functional trainers
• Pulley alignment and lubrication
• Console/computer initialization and basic setup
• Safety feature testing and verification

For specialized equipment like Peloton bikes that require specific calibration procedures, our technicians are trained in manufacturer protocols to ensure accurate performance metrics.

After assembly and calibration, we thoroughly test the equipment to verify proper functionality and make any necessary final adjustments.

Yes, we can assemble fitness equipment purchased from any source:

• Major retailers (Amazon, Dick's Sporting Goods, Best Buy, etc.)
• Specialty fitness retailers (Rogue Fitness, Rep Fitness, etc.)
• Direct from manufacturers (Life Fitness, NordicTrack, Peloton, etc.)
• Second-hand equipment (Facebook Marketplace, Craigslist, etc.)
• Commercial equipment distributors

Our assembly service is independent of where you purchased the equipment. We bring all necessary tools and expertise regardless of the brand, model, or source. Unlike retailer-provided assembly services, we specialize exclusively in fitness equipment and have experience with virtually all brands and models.

Yes, after assembly we provide a basic orientation that includes:

• Overview of main equipment features and functions
• Instructions on proper startup and shutdown procedures
• Explanation of safety features and emergency stops
• Basic console operation and program selection
• Demonstration of adjustable features (seat positions, resistance settings, etc.)
• Maintenance recommendations for long-term care

While we're not personal trainers, our technicians have extensive knowledge of how each piece of equipment functions and can provide practical usage guidance. We encourage questions during this orientation and are happy to demonstrate features until you feel comfortable with your new equipment.

Our professional assembly service offers significant advantages over "free" retailer services:

• Expertise: Our technicians are fitness equipment specialists, not general delivery personnel
• Quality: We follow manufacturer specifications precisely, not rushed basic assembly
• Thoroughness: We perform proper calibration and testing, not just minimal assembly
• Scheduling: We offer specific appointment times, not vague delivery windows
• Service: We remove all packaging and debris, provide orientation, and ensure complete satisfaction
• Warranty: Our work is guaranteed, while "free assembly" typically has no service guarantee

Many customers find that "free" retailer assembly often results in improperly assembled equipment that requires professional correction later. Our service ensures your equipment is assembled correctly the first time, providing better performance and longevity.

Our scheduling recommendations:

• Standard Service: 3-5 days notice (recommended for optimal time selection)
• Expedited Service: 1-2 days notice (subject to availability)
• Same-Day Service: Available in many areas for emergency situations
• Advanced Scheduling: Up to 30 days in advance for planned moves

During peak moving seasons (spring and summer), we recommend booking 7-10 days in advance. For large commercial jobs or multi-piece installations, 1-2 weeks notice is ideal to ensure proper resource allocation.

We're available 24/7/365, so we can often accommodate evening, weekend, and holiday requests that other companies cannot.

Yes! We offer truly flexible scheduling options at no additional cost:

• Evening appointments on weekdays (until 9pm)
• Weekend service (Saturday and Sunday)
• Early morning appointments (starting at 6am)
• Holiday service for urgent needs

Unlike many service companies, we don't charge premium rates for evenings or weekends. We understand that many of our customers have busy work schedules, and rearranging your day for service appointments can be challenging.

Our extended hours ensure you can get the service you need without disrupting your routine. While evening and weekend appointments are standard offerings, certain premium times may have limited availability, so booking in advance is recommended.

We understand that plans change. Our rescheduling policy is customer-friendly:

• 24+ hours notice: No fee, we'll happily find a new time that works for you
• Less than 24 hours notice: We do our best to accommodate without fees, though premium time slots may be limited
• Same-day requests: We'll work with you to find a solution, though same-day alternatives depend on availability

To reschedule, simply call our customer service team at (866) 434-8668 or respond to your confirmation email/text.

We pride ourselves on flexibility and understanding—our goal is to provide service when it's most convenient for you.

We respect your time and strive for punctuality. Here's what to expect:

• 2-hour arrival windows (e.g., 10am-12pm) rather than vague half-day estimates
• Technician calls or texts 30-45 minutes before arrival
• 93% on-time arrival rate within the specified window
• Proactive communication in case of any delays
• GPS-tracked technicians for accurate ETAs

If you require a more precise arrival time or have tight scheduling constraints, please let us know when booking. We offer premium appointments with 1-hour windows for those who need more specific timing.

Our dispatch system monitors technicians' locations in real-time, helping us provide accurate updates if schedules shift due to traffic or other factors.

We specialize in rapid response to urgent situations:

• Same-day service available in most service areas
• Average response time of 2-4 hours for emergency requests
• 24/7 availability including nights, weekends, and holidays
• Priority scheduling for time-sensitive situations

Common emergency situations we handle include:

• Last-minute moving day discoveries
• Unexpected delivery of equipment without assembly service
• Building management requirement changes
• Weather-related emergency relocations

For the fastest emergency response, please call us directly at (866) 434-8668 rather than using the online form.

You do not need to be present for the entire service. Our minimum requirements are:

• Someone must be present at the start to provide access and confirm the work details
• Someone must be present at completion to verify satisfactory service

This person can be you, a family member, friend, building staff, or another designated representative. Many clients provide access and then return later to check the completed work.

For services at multiple locations (such as moving equipment from one address to another), you can arrange for different people to provide access at each location if needed.

Our technicians are background-checked, uniformed professionals who respect your property and privacy.

Yes, FitMovers123 is fully licensed and insured with comprehensive coverage:

• General Liability Insurance: $2 million coverage
• Cargo and Transit Insurance: Full coverage for equipment during transport
• Worker's Compensation: Complete coverage for all employees
• Property Damage Coverage: Protection for your home and property
• Professional Liability Insurance: Coverage for installation and service work

Our insurance policies are specifically tailored to fitness equipment services, providing higher coverage limits for specialty equipment compared to standard moving companies.

We're happy to provide proof of insurance or Certificates of Insurance (COI) upon request, typically within 24 hours. Many buildings and facilities require these documents, and we regularly work with property management companies to meet their specific insurance requirements.

Safety is our top priority. Our comprehensive safety protocols include:

• Thorough pre-job safety assessments of equipment and spaces
• Proper lifting techniques and equipment to prevent injuries
• Use of specialized moving tools designed for heavy, awkward equipment
• Floor, wall, and doorway protection to prevent property damage
• Secure anchoring and bracing of equipment during transport
• Proper electrical safety procedures when connecting equipment
• Adherence to all manufacturer guidelines for equipment handling
• Regular safety training and certification updates

We also maintain strict cleanliness protocols, including shoe coverings in homes, cleaning up all packaging materials, and sanitizing equipment contact surfaces.

While damage is extremely rare due to our extensive precautions, we have a clear process in the unlikely event something occurs:

1. Our technicians will immediately document and report any damage
2. A supervisor will contact you within 24 hours to discuss the situation
3. We'll file a claim with our insurance provider right away
4. For minor damage, we often handle repairs directly at our cost
5. For equipment damage, we either repair, replace, or compensate based on the situation
6. For property damage, we coordinate with qualified contractors to make repairs

We stand behind our work 100% and take full responsibility for any issues that arise. Our damage rate is less than 0.5% of all jobs, but we're fully prepared to make things right in those rare instances.

We encourage customers to point out any pre-existing damage or concerns before we begin work.

Yes, we stand behind our work with strong guarantees:

• 30-Day Service Guarantee: If any issues arise related to our assembly or moving services within 30 days, we'll return to fix them at no charge
• Damage-Free Guarantee: We guarantee that your equipment and property will be handled without damage, or we'll make it right
• On-Time Guarantee: If we fail to arrive within our scheduled window without prior communication, we offer a service discount
• Satisfaction Guarantee: We're not finished until you're completely satisfied with our work

These guarantees reflect our confidence in our service quality. We're not satisfied unless you're completely happy with our work, and we'll do whatever it takes to ensure that outcome.

Note that our service guarantees are separate from manufacturer warranties on the equipment itself, which remain in effect regardless of our services.

No, using our services will not void your manufacturer warranty. In fact, our professional service can help preserve it:

• Our technicians follow all manufacturer specifications for assembly and moving
• Many of our technicians are factory-certified by major equipment brands
• We use only manufacturer-approved methods for disassembly and reassembly
• We document our work, which can support warranty claims if needed
• Improper assembly by non-professionals is a common reason warranties are denied

Under the Magnuson-Moss Warranty Act, manufacturers cannot void warranties simply because a third party service was used. They must prove that the third party service caused the issue for which warranty service is being sought.

Our proper assembly and service often prevents the issues that lead to warranty claims in the first place, and our work can actually help enforce warranty claims by showing the equipment was professionally handled.

We're experienced with building requirements, especially in urban areas with strict regulations:

• We provide Certificates of Insurance (COI) to building management, often within 24 hours
• We coordinate with building staff for service elevator reservations
• We work within building-specified service hours
• We follow all building protection requirements for floors, walls, and elevators
• We can provide advance notice to management or neighbors as required
• We understand and comply with parking and loading dock restrictions

When scheduling your service, please let us know about any specific building requirements. We regularly work with high-rise buildings, luxury condos, co-ops, and gated communities that have strict moving and delivery policies.

If needed, we can communicate directly with your building management to coordinate all necessary approvals and logistics.